Orders are typically processed within 1–3 business days. After shipment, the estimated delivery time is usually 7 to 25 business days, but this can vary depending on the destination and customs procedures. Please check the tracking number provided via email for the most up-to-date status.

Maxxim Paris ships to many locations worldwide. You can confirm if we ship to your location during the checkout process.

Shipping charges are calculated based on the destination and the contents of your order. The exact shipping cost will be clearly displayed during the checkout process before you finalize your purchase.

Yes. Once your order is shipped, we will send you an email notification that includes a tracking number and a link to track its status. Please allow up to 48 hours for the tracking information to become available.

We do not currently offer specific gift-wrapping services. You can enter a different shipping address at checkout if you wish to send the order directly to the recipient.

Our warehouse operates during business days (Monday to Friday). Orders are generally not processed or shipped on weekends or major holidays. Our delivery time estimates reflect this schedule.

Please first check with your neighbors or apartment management and look in all potential delivery locations (porch, mailbox, etc.). If you still cannot locate the package, please contact us immediately at maxximparisshop01@gmail.com so we can investigate the issue with the shipping carrier.

If your custom order has not yet been produced, we may be able to cancel it and issue a full refund. If your order has already been produced or shipped, we cannot cancel it, but you may return the items for a refund once you receive them (subject to our 30-day Returns and Refunds Policy).

Please contact us as soon as possible at maxximparisshop01@gmail.com if you wish to attempt a cancellation.

Once we have received your returned item, we aim to process the return within 1–3 business days and issue a full refund to the original payment method. The time it takes for the funds to appear in your account depends on your bank or payment provider.

We accept all major credit cards (Visa, Mastercard, Amex, etc.) as well as other payment methods offered through our Shopify platform (such as PayPal, Apple Pay, etc.). You will see all available options at checkout.

Yes, our website is secured. All credit card information is always encrypted during transmission over networks. Our store is hosted on Shopify Inc., which maintains the highest levels of security to protect your data.

Discount codes can be entered in the designated field during the checkout process. We recommend that customers check and apply their codes before confirming the order.

Discount code applicability to sale items may vary depending on the specific promotion. Please check the terms and conditions associated with the specific discount code you are using.

Please double-check your billing information, card number, expiration date, and security code. If the payment still fails, please try an alternate payment method or contact your bank for assistance. If the issue persists, contact us at maxximparisshop01@gmail.com.

There is currently no minimum order value to purchase products from Maxxim Paris, unless specified for a particular promotion.

We generally recommend removing your jewelry before showering, swimming, or engaging in strenuous activities. Exposure to chemicals (like chlorine, salt water, perfumes, or soaps) can cause premature tarnishing or damage to certain materials and platings, voiding any potential warranty.

Our jewelry is crafted from various high-quality materials, which may include stainless steel, copper, sterling silver, and various platings (such as gold or silver). The specific materials used for each piece are detailed in the individual product description on the website.

While we use durable, quality materials, all fashion jewelry may tarnish over time due to exposure to moisture, chemicals, or individual skin pH levels. The risk of the jewelry turning your skin green is low with proper care, but we recommend following the care instructions to maximize the lifespan and appearance of your piece.

To maintain the shine and quality of your jewelry:

• Avoid contact with perfumes, lotions, and harsh chemicals.
• Remove jewelry before showering, swimming, or exercising.
• Store your jewelry in a dry, cool place, preferably in a sealed bag or box.
• Clean periodically with a soft, dry cloth.

Our warranty typically covers manufacturing defects or errors in craftsmanship under normal wear conditions. Specific warranty details, including duration and covered defects, are provided with your purchase or upon request. The warranty does not cover accidental damage, wear and tear, or loss.

The warranty does **not** cover:

• Normal wear and tear (e.g., scratches, fading of plating over time).
• Damage caused by misuse, negligence, or failure to follow care instructions.
• Damage caused by chemicals, swimming, or other external factors.
• Loss or theft of the item.

If you have any questions not answered in this FAQ or in our policies (Terms of Service, Returns, Shipping), please do not hesitate to contact us directly. We are happy to help!

Email: maxximparisshop01@gmail.com